Cancellation & Refund Policy for Samyotech

At Samyotech, we are committed to delivering high-quality software and app development services worldwide. This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds are processed to ensure transparency, fairness, and legal compliance.

Introduction

This policy governs cancellations and refunds for all services offered by Samyotech, including custom software development, mobile and web app solutions, consulting, and maintenance services. By engaging with our services, clients agree to the terms outlined in this policy.

Scope of the Policy

This policy applies to:

• Custom software development projects
• Mobile and web application development
• Maintenance and subscription services
• Pre-built software products

It does not cover third-party tools, plugins, or services utilized during the project.

Cancellation Policy

We understand that clients may need to cancel services for various reasons. The following terms apply to cancellations:

Before Project Initiation

Clients may request a cancellation before the project has commenced. In such cases, a full refund will be provided without any deductions.

After Project Initiation

If a cancellation request is made after the project has begun, the client will be responsible for covering costs incurred up to the point of cancellation. This includes:

• Time and resources spent on the project
• Any third-party services or tools purchased

Non-Cancellable Services

Certain services, such as consulting, discovery phases, and preliminary assessments, are non-cancellable once they have commenced.

Refund Policy

Refund requests will be processed under the following conditions:

Service Refunds

• Non-Delivery of Services: A full refund will be issued if Samyotech is unable to deliver the agreed services.
• Partial Refunds: For projects that are canceled midway, refunds will be provided based on the percentage of work completed.
• Client Delays: Refunds will not be issued if delays or issues are caused by the client, including failure to provide required resources or information on time.

Product Refunds

• Defective Products: If a product is defective or deviates from agreed specifications, clients can request a refund within 7 days of delivery. The product must be returned in its original condition to qualify for a refund.
• Non-Refundable Products: Custom solutions are non-refundable unless there are major defects that cannot be resolved.

Exceptions

The following exceptions apply to the Cancellation & Refund Policy:

• Refunds cannot be provided for third-party services or tools used during the project.
• Refunds will not cover costs incurred due to changes in the project scope after the agreement.

Refund Processing Timeline

Refund requests will be reviewed and processed within 7-10 business days from the date of approval. Refunds will be credited to the original payment method unless an alternative arrangement is agreed upon.

How to Request a Cancellation or Refund

Clients can request a cancellation or refund by contacting our support team. The request must include:

• Client’s full name
• Project or product name
• Reason for cancellation or refund
• Supporting documents, if applicable